AI Mindset Shift – 10 Expert Insights from Tony Moroney & Bärbel Wetenkamp

How a True AI Mindset Shift Can Drive Real Transformation
Introduction
The AI mindset shift is more than just a trend — it’s the foundation of successful digital transformation. In this exclusive 10-part interview series hosted by Marc Hammoud, CEO of The Swiss Quality Consulting, global experts Tony Moroney and Bärbel Wetenkamp share what it truly takes to lead with confidence, clarity, and creativity in an AI-powered world.
Tony Moroney, a LinkedIn Top Voice and co-founder of Access CX, brings practical expertise in customer-centric innovation and digital disruption. Bärbel Wetenkamp, CEO of Claruna and author of AI in Business Transformation, explores the emotional, ethical, and strategic layers of AI adoption based on real-world leadership coaching.
Whether you're a CEO, transformation lead, or forward-thinking team builder, this series reveals the inner shifts required to embrace AI — not just implement it.
Watch the Playlist now: https://www.youtube.com/playlist?list=PLtqZnsRRCjBgqtN3let0e11d44pvY9Dzm
Key Highlights
- AI Mindset Shift: Tony explains why AI is not “just tech” — and why fear-based avoidance is the biggest blocker to innovation.
- Generative AI Adoption: Bärbel reflects on embracing GenAI early and how curiosity beats technical mastery.
- No-Code Empowerment: Every employee — not just IT — now plays a role in shaping the customer experience through AI.
- Reinvention Over Optimisation: Bärbel cautions against digitising broken systems and calls for bold business model transformation.
- Emotional Clarity & Discipline: Martial arts, breathwork, and micro-pauses improve decision-making and self-awareness in leaders.
The Value of an AI Mindset Shift
Unlike short-term tech upgrades, the AI mindset shift requires inner change: curiosity over fear, experimentation over perfection, and distributed power over traditional silos. As both Tony and Bärbel emphasise, the most successful organisations are the ones that make AI human — not just technical.
This mindset empowers frontline teams, unlocks creativity, and fosters trust. Whether you're exploring SAP AI, generative tools, or intelligent CX systems, the true value emerges when leaders ask: *What mindset are we building this on?*
Call to Action
Ready to lead the shift?
Discover how Claruna and The Swiss Quality support global leaders with executive coaching, AI strategy, and digital transformation services tailored to today’s evolving workplace.
👉 Explore Claruna’s AI Services
👉 Visit The Swiss Quality
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